Our History       OSNC is dedicated to creating a corps of compassionate advocates who are willing to devote themselves to pursuing the highest quality of life the possible for residents in long-term care facilities. Webster’s Dictionary defines the Swedish word Ombudsman as “a public official appointed to investigate citizens’ complaints against local or national government agencies that may be infringing on the rights of individuals. more

The Ombudsman program is funded through the Federal Older Americans Act and the Older Californians Act. It is administered by the Administration on Aging and The California Department of Aging (CDA). Within the CDA, the office of the state long-term care Ombudsman provides policy direction and oversight. The program is mandated to identify, investigate and resolve complaints made by or on behalf of residents in long-term care facilities. Performance measures During FY 11-12 OSNC investigated 1,463 alleged abuse complaints and 2,504 non abuse complaints with a resident satisfaction resolution rate of 77%. OSNC made 3,572 within the CDA, the office of the state long-term care Ombudsman provides monitor visits to more than 25,061 residents residing in 1,081 facilities. more

Funded by the following:                                                                                                               Area 4 Agency on Aging                                                                                                                      Area Agency on Aging Serving Napa and Solano                                                                       PSA 2 Area Agency on Aging