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OSNC provides advocacy services for residents in long-term care facilities in the counties of Nevada, Placer, Sacramento, Sierra, Solano, Sutter, Yolo and Yuba. The services are mandated by Federal and State laws.


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How to Report Abuse in
Long-Term Care Facilities
Report of Suspected Elder or Dependent Adult Abuse (SOC 341)

Download - Elder Abuse Mandated Reporting Flow Chart (AB40)

Download - Local Law Enforcement SOC341 Cross Reporting Transmittal Cover


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 Our History

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15x15 section OSNC is dedicated to creating a corps of compassionate advocates who are willing to devote themselves to pursuing the highest quality of life the possible for residents in long-term care facilities.

Webster’s Dictionary defines the Swedish word Ombudsman as “a public official appointed to investigate citizens’ complaints against local or national government agencies that may be infringing on the rights of individuals.
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Legislation Tracked by the State Long-Term Care Ombudsman - 3/9/2014

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The Ombudsman program is funded through the Federal Older Americans Act and the Older Californians Act. It is administered by the Administration on Aging and The California Department of Aging (CDA). Within the CDA, the office of the state long-term care Ombudsman provides policy direction and oversight. The program is mandated to identify, investigate and resolve complaints made by or on behalf of residents in long-term care facilities.

Performance measures
During FY13-14 OSNC investigated more than 2,920 complaints.  1,231 alleged abuse complaints and 1,689 non abuse complaints with a resident satisfaction resolution rate of 72%. OSNC made 2,989 within the CDA, the office of the state long-term care Ombudsman provides monitor visits to more than 23,133 residents residing in 981 facilities.


Funded by the following:                                                                                                               Area 4 Agency on Aging                                                                                                                      Area Agency on Aging Serving Napa and Solano

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