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	OSNC provides advocacy services for residents in long-term care facilities in the counties of Lassen, Modoc, Nevada, Placer, Sacramento, Shasta, Sierra, Siskiyou, Solano, Sutter, Trinity, Yolo and Yuba. The services are mandated by Federal and State laws.





	How to Report Abuse in Long-Term Care Facilities Report of Suspected Elder or Dependent Adult Abuse (SOC 341) Funded by the following: Area 4 Agency on Aging Area Agency on Aging Serving Napa and Solano PSA 2 Area Agency on Aging

Our History

OSNC section


	OSNC is dedicated to creating a corps of compassionate advocates who are willing to devote themselves to pursuing the highest quality of life the possible for residents in long-term care facilities. Webster’s Dictionary defines the Swedish word Ombudsman as “a public official appointed to investigate citizens’ complaints against local or national government agencies that may be infringing on the rights of individuals. more

The Ombudsman program is funded through the Federal Older Americans Act and the Older Californians Act. It is administered by the Administration on Aging and The California Department of Aging (CDA). Within the CDA, the office of the state long-term care Ombudsman provides policy direction and oversight. The program is mandated to identify, investigate and resolve complaints made by or on behalf of residents in long-term care facilities.

Performance measures
During FY 10-11 OSNC investigated 1,549 alleged abuse complaints and 2,808 non abuse complaints with a resident satisfaction resolution rate of 86%. OSNC made 3,934 within the CDA, the office of the state long-term care Ombudsman provides monitor visits to more than 25,135 residents residing in 1,083 facilities. more