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OSNC provides advocacy services for residents in long-term care facilities in the counties of Lassen, Modoc, Nevada, Placer, Sacramento, Shasta, Sierra, Siskiyou, Solano, Sutter, Trinity, Yolo and Yuba. The services are mandated by Federal and State laws.
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OSNC is a provider of Area 2, 4 & 28       Agency on Aging
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Our History

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15x15 section OSNC is dedicated to creating a corps of compassionate advocates who are willing to devote themselves to pursuing the highest quality of life the possible for residents in long-term care facilities.

Webster’s Dictionary defines the Swedish word Ombudsman as “a public official appointed to investigate citizens’ complaints against local or national government agencies that may be infringing on the rights of individuals. more		 15x15 section
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The Ombudsman program is funded through the Federal Older Americans Act and the Older Californians Act. It is administered by the Administration on Aging and The California Department of Aging (CDA). Within the CDA, the office of the state long-term care Ombudsman provides policy direction and oversight. The program is mandated to identify, investigate and resolve complaints made by or on behalf of residents in long-term care facilities.

Performance measures
During FY 07-08 OSNC investigated 4,314 alleged abuse complaints and 21,766 non abuse complaints with a resident satisfaction resolution rate of 95%. OSNC made 8,561 within the CDA, the office of the state long-term care Ombudsman provides monitor visits to more than 28,137 residents residing in 1,578 facilities. more
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