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OSNC provides advocacy services for residents in long-term care facilities in the counties of Lassen, Modoc, Nevada, Placer, Sacramento, Shasta, Sierra, Siskiyou, Solano, Sutter, Trinity, Yolo and Yuba. The services are mandated by Federal and State laws.

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To our Volunteer Ombudsman Staff, thank you.

Our volunteers are crucial in providing services to our 13 county region and the    residents who live in long-term care facilities. Our volunteers are the foundation    of   our organization. Each of our 50 volunteers dedicate more than 20 hours per month providing services for approximately 25,000 residents who reside in our regionís facilities. Each one of our volunteers is a true advocate and strives to improve quality of care and quality of life for each resident. Each volunteer investigates abuse, neglect, exploitation, and resident right violations and tries to resolve these issues to each residentís satisfaction. In addition, each volunteer   makes numerous facility visits getting to know residents to understand their      needs, provide information and consultation to residents, facility staff, and     families, and they conduct educational presentations to community organizations. To our volunteers, each of you is priceless and each of you makes a difference everyday!


OSNC Staff

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How to Report Abuse in
Long-Term Care Facilities
Report of Suspected Elder or Dependent Adult Abuse (SOC 341)

Download - Elder Abuse Mandated Reporting Flow Chart (AB40)

Download - Local Law Enforcement SOC341 Cross Reporting Transmittal Cover



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 Our History

15x15 section OSNC is dedicated to creating a corps of compassionate advocates who are willing to devote themselves to pursuing the highest quality of life the possible for residents in long-term care facilities.

Webster’s Dictionary defines the Swedish word Ombudsman as “a public official appointed to investigate citizens’ complaints against local or national government agencies that may be infringing on the rights of individuals.
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Legislation Tracked by the State Long-Term Care Ombudsman - 3/9/2014

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The Ombudsman program is funded through the Federal Older Americans Act and the Older Californians Act. It is administered by the Administration on Aging and The California Department of Aging (CDA). Within the CDA, the office of the state long-term care Ombudsman provides policy direction and oversight. The program is mandated to identify, investigate and resolve complaints made by or on behalf of residents in long-term care facilities.

Performance measures
During FY 11-12 OSNC investigated 1,463 alleged abuse complaints and 2,504 non abuse complaints with a resident satisfaction resolution rate of 77%. OSNC made 3,572 within the CDA, the office of the state long-term care Ombudsman provides monitor visits to more than 25,061 residents residing in 1,081 facilities.
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Funded by the following:                                                                                                               Area 4 Agency on Aging                                                                                                                      Area Agency on Aging Serving Napa and Solano                                                                       PSA 2 Area Agency on Aging

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